General Policies

Animals - Animals are not permitted in the Wagner Noël Performing Arts Center. Exceptions include guide, sign or signal dogs to aide patrons with disabilities.

Cancellations - If an event at the Wagner Noël Performing Arts Center has been canceled, please take the tickets to the place of purchase for a full refund. Tickets charged with a credit card by phone or internet are automatically credited to the purchaser’s account. Tickets that were purchased through the Group Sales Department, please call our office directly for specific instructions at 432-552-4430.

Children - Children up to 24 months of age who do not occupy a seat may enter the building without a ticket for most events. This policy is subject to change per event.

Concessions - Concessions are located on the first and second floors.

Coupons/Vouchers - Most coupons, ticket vouchers or complimentary passes must be redeemed at the Box Office only.

Disorderly Conduct - Patrons who fail to abide by theater policies, state and federal law are subject to ejection from the facility. Any patron who is violating theater policy will be asked to correct their behavior and, if they fail to do so in a timely fashion, will be ejected. Individuals who have been ejected must vacate theater property or be subject to arrest on trespassing charges.

First Aid - Trained medical professionals are on staff for every event at the Wagner Noel Performing Arts Center and are available to patrons and employees needing assistance. Ask any theater employee or volunteer if you need assistance.

Group Discounts - Group discounts are available for some events. See the group sales page for more information!

Intoxicated Patrons - Intoxicated patrons will not be admitted into the theater at any time. Intoxicated individuals are subject to ejection from the event.

Lost & Found - During an event, lost items will be held in the Will Call/Coat Check area in the main lobby. After an event, please call (432) 552-4430 to inquire about a lost item. Items will be kept for only 60 days. After such time they will be discarded or donated to a charity, depending on the item.

Proper Attire - Patrons entering the theater must be properly attired with shoes and a shirt. These items must be worn at all times.

Projectiles - The throwing of projectiles inside the theater is not allowed. Offenders are subject to ejection from the event.

Re-Entry - The Wagner Noël Performing Arts Center has a no re-entry policy. This means that individuals who enter the theater for an event with an admission ticket and then leave the theater are not allowed back in.

Restrooms - Restrooms are ADA accessible and are located on levels of the Center.

Smoking – The Wagner Noël Performing Arts Center is a non-smoking facility. In accordance with UTPB policies, there is no smoking permitted at any place on the property.