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Southwest Side of Grand Lobby and Main Conession Stand

Grand Lobby

A-Z Guide

If you have a question about the Wagner Noël Performing Arts Center this is a good place to start. 

ADA Accessibility

Seating for patrons with wheelchairs/walkers is available on each level. For special seating arrangements (aisle transfer seats, etc.) please call the Box Office at (432) 552-4437.

The auditorium is equipped with a wireless hearing assistance system.  Headsets are available at Will Call.  to the Will Call office for more information or to check out a headset. Hearing Assistance Units are available at the Will Call office at no charge with a photo ID.

With two-week advance notice, Wagner Noel Performing Arts Center can provide large-print/braille programs and sign interpreters.

Strollers, wheelchairs, and walkers cannot be kept in the theatre, as there is no room in the aisles or in between rows. Please ask an usher for assistance in storing said items while you are in the theatre

 

Administration Office

The Wagner Noël Performing Arts Center administration office is located inside Wagner Noël Performing Arts Center. During normal business hours the admin office is open Monday - Friday 9 AM - 5 PM CT.

 

AED (Automated External Defibrillator) Locations

An AED is a device used to administer an electric shock through the chest wall of the heart. A built-in computer assesses the patient's heart rhythm, judges whether defibrillation is needed and then administers the shock. Audible and/or visual prompts guide the user through the process.

An AED machine is located at First Aid, in the southwest corner of the Grand Lobby. These portable models allow non-medical personnel to respond to a medical emergency where defibrillation is required.

Alcohol Policy

Alcohol is sold only to guests 21 years of age and older, with proper identification. There is a two (2) drink maximum per purchase per person.The termination of alcohol sales will be determined on an event-by-event basis.

Alcohol and all drinks purchased at Wagner Noël Performing Arts Center must be consumed within the building. All patrons exiting the building must pour out any unconsumed liquid prior to leaving.  

All guests should consume alcohol responsibly. Any guest who appears intoxicated may be denied entry or ejected. Any person under the age of 21, who is in possession of alcoholic beverages regardless of how they obtained the beverages, is subject to ejection without refund and arrest.

Animals

Animals are not permitted in Wagner Noël Performing Arts Center or Rea-Greathouse Recital Hall, with the exception of trained service animals or promotional nights. If you have further questions regarding animals in the venue, please contact us at (432) 552-4430.

ATMs

For your convenience, Wagner Noël Performing Arts Center has one (1) ATM located just off Grand Lobby, on the west side of the building.

 

Baby Changing Stations

Baby changing stations are located throughout the venue in various men's and women's restrooms.

 

Backstage Passes

Backstage passes are not available for sale. Passes are usually only provided by artist management or fan clubs to select recipients. Wagner Noël Performing Arts Center personnel cannot provide or sell backstage passes and are prohibited from providing any tour personnel information.

Bag Check

All bags entering Wagner Noël Performing Arts Center will be searched. Bags are restricted to a size no larger than 14" x 14" x 6" and backpacks are not permitted.

 

Banners, Signs, and Noisemakers

For all other events at Wagner Noël Performing Arts Center, such as concerts and family shows, the use and size of banners and signs will be at the discretion of the event organizer. Please contact Wagner Noël Performing Arts Center at (432) 552-4430 four (4) hours before show time during Monday - Friday, or on the prior business day for a weekend show for specific details.

Banners or signs may not be commercial in nature, obscene or cause any disturbance to other guests. Poles to display banners or flags are prohibited. Banners and signs may not obstruct the view of other guests or obstruct building signage. Management reserves the right to remove any banner or sign without exception or change this policy at any time.

Guests may not bring artificial noisemakers of any type (including the use of a noisemaker app through a mobile device) to Wagner Noël Performing Arts Center.

Booster Seats

Booster seats are allowed to be used at Wagner Noël Performing Arts Center. It is the guest's responsibility to provide their own booster seat for themselves or child. Wagner Noël PAC does not have booster seats for rent or purchase.

 

Box Office

The Wagner Noël Performing Arts Center Box Office is located on the northwest corner of the building. The Box Office hours of operation are Monday - Friday 12 PM - 5 PM CT, hours will vary during holidays.


Visit the Box Office Information page for the most current hours and information.

Box Seating

Capacity

The Wagner Noël Theater, the main performance space of the Wagner Noël, seats up to 1,827 guests. The Rea-Greathouse Hall seats up to 192 guests for performances.

 

Cancellation or Postponed Events

On the rare occasion that an event at Wagner Noël Performing Arts Center is postponed or canceled, please visit www.wagnernoel.com, @WagnerNoel_PAC on social media or call (432) 552-4430 for updates specific to the event. In most cases, refunds will be available at the point of purchase.

Cameras / Photos and Recording Devices

Flash photography, cameras with a detachable lens, and video cameras are not permitted during ticketed events. This includes but is not limited to GoPros. Tripods and camera stands of any size or dimension (including selfie-sticks) are also not permitted inside the venue.

Cell phone use is discouraged and is considered to be distracting to other patrons’ experiences. Taking pictures with cell phones (without flash) is often allowed inside the theatre, based on artists’ preferences. Please call Wagner Noël PAC at (432) 552-4430 on the day of the show to clarify the photo policy for that day’s show.

Patrons unable to comply with these policies may be ejected from the building.

*Exception will be made for working media with approved credentials.

Cell Phones

Mobile phones are permitted for most events provided their use does not prevent other guests from enjoying the event. The use of camera and video functions may also be restricted if requested by the show and/or event management. We encourage you to place your phone in vibrate/silent mode upon entry to Wagner Noël Performing Arts Center.

 

Coat Check

Wagner Noël Performing Arts Center does offer coat check at the will call window inside the Grand Lobby. Wagner Noël Performing Arts Center is not responsible for any property that is lost, stolen, or damaged.

 

Credit Cards

Visa, MasterCard, Discover, and American Express are accepted at the Box Office and most concession stands.  This may vary from the merchandise stand(s).

*There is also an ATM inside the Wagner Noël Performing Arts Center

 

Cup Policy

Wagner Noël Performing Arts Center sells a 16 oz. souvenir cup with a lid, that can be saved and brought back to be reused at another event. This cup with a lid, or a similar theater-specific cup (16 oz. or smaller) with a lid, can be brought in to be reused at the concession stands.

Donation Requests

Charities and other non-profit groups requesting a donation, auction items, or tickets from Wagner Noël Performing Arts Center should submit a written request on their organizational letterhead to [email protected]

Door Time

The front doors to the lobby open approximately one hour before curtain time.

 

Drones

For the safety of our guests and visitors, the operation of drones, unmanned aircraft and remote-controlled aircraft on Wagner Noël Performing Arts Center property is strictly prohibited without the advance written consent of management. Violators may be subject to civil and criminal penalties.

 

Drop Off and Pick Up Location

The designated drop-off and pick-up location for guest is located in front of main entrance, using the circle driveway.is

 

Ear Protection

Disposable ear-plugs are also available upon request (based on availability) by asking an usher.

 

Elevators

Wagner Noël Performing Arts Center has two (2) elevators located on the west side of the building within the Grand Lobby.

 

Emergency Evacuation

In the event of an emergency where evacuation of the building is necessary, you will be informed via public address announcement. Please remain calm and walk towards the nearest exit. Follow posted signs, staff instructions and listen for announcements for specific information.

In the instance of severe weather or other outside threats, you will be directed via public address announcement to remain inside the building and staff will direct you where it is safe to seek shelter.

 

First Aid

For your safety, Wagner Noël Performing Arts Center has professionally trained emergency personnel on site for all events. The First Aid station is located in the southwest corner of the Grand Lobby.

 

Food and Beverage

Guests can enjoy a variety of snack mixes from the bar stands throughout the building. Both alcoholic and non-alcoholic beverages and bottled water are available at the bar stands throughout the building. The variety of beverages vary from show to show and will feature domestic and imported beers, liquor, and margaritas.  

Please see the above "Cup Policy" section regarding the reuse of Wanger Noël Performing Arts Center souvenir cups. 

Handouts / Flyers / Promotional Sampling and/or Signing

The distribution of promotional items, samples, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Wagner Noël Performing Arts Center property. Please contact [email protected] for inquiries.

Hotels

Please visit the ‘Plan Your Visit’ section of our website for more information about local hotels and restaurants.

Late Arrival

Seating policies vary by performance.  As a courtesy to performers and audience members, latecomers may be seated during a suitable pause in the performance.

 

Lost and Found Items

Found items will be held by staff members on duty during performances. Following the performances, items may be claimed at the Wagner Noël Performing Arts Center’s administrative office Monday through Friday, 9 AM- 5 PM. Please call (432) 552-4430.

 

Lost Children or Companions

Lost children should be escorted to the nearest Wagner Noël Performing Arts Center team member. In the event that you become separated from your child or a member of your party, you will also want to contact the nearest team member for assistance.

 

Masks

For the safety and enjoyment of all our guests, masks may not be worn while in attendance of any Wagner Noël Performing Arts Center event.

 

Meet & Greet

Wagner Noël Performing Arts Center does not process meet and greet requests. Please contact the individual artist or team through their website or visit the individual event page for information on the artist’s VIP package opportunities.

 

Meeting Space

If you are interested in booking meeting space in one of the many flexible spaces at Wagner Noël Performing Arts Center, please contact us at 432-552-4430 or [email protected]

Merchandise

Numerous merchandise or novelty stands are available throughout the main lobby during events. Guests who purchase a beverage while at Wagner Noël Performing Arts Center will receive a reusable souvenir cup. Guests can also purchase cup koozies at each bar stand during events.

 

Outside Food and Beverage

Beverages, including soda, water, wine, beer, and liquor, are available for purchase in the lobby. Refreshments are sold in reusable souvenir cups (allowing patrons to take them inside the theatre) and are available for purchase one hour prior to performances. Concession areas are located on the first floor and, for some events, on the upper lobby. Outside food and beverages are not allowed in the theatre.

 

Parking

Wagner Noël Performing Arts Center offers complimentary parking for all events.

 

Photos / Camera and Recording Devices

Flash photography and cameras with a detachable lens are not permitted during ticketed events. Recording devices are not allowed, as a general rule. Cell phone use is discouraged and is considered to be distracting to other patrons’ experiences. Patrons unable to comply with these policies may be ejected from the building.

 

Presale Opportunities

Presale opportunities will be announced to Wagner Noël Performing Arts Center e-newsletter subscribers, sign up here.  Promoter and artist fan club members will also be made aware through their respective websites, e-newsletter, and social media channels.

Prohibited Items

Wagner Noël Performing Arts Center has a select number of prohibited items that cannot enter the facility. These items include but are not limited to:

  • Air horns
  • Alcoholic beverages
  • Bags larger than 14"x14”x6"
  • Cameras or recording devices, approved and credentialed media excluded
  • Confetti / Streamers
  • Banners or signs larger than 20" x 28" See section Banners, signs and noisemaker for full details
  • Explosive devices including but not limited to fireworks, poppers, cap guns
  • Glass
  • Helium balloons and inflatable balls
  • Illicit/Illegal drugs
  • Knives with blades larger than 3.5”
  • Laser pointers
  • Noisemakers
  • Outside food and beverages
  • Tripods and camera stand of any size or dimension (including selfie-sticks)
  • Weapons and objects that may be used as a weapon (i.e. bats, rocks, etc)
  • Wrapped gifts

Re-Entry

Wagner Noël Performing Arts Center does allow re-entry, guests that exit the building must represent their ticket(s) for re-entry.

This is subject to change for concerts and family show events if requested by event management.

Restrooms

Restrooms are located on the west side of Wagner Noël Performing Arts Center on each level next to the elevators.

 

Security

Wagner Noël Performing Arts Center staffs both in-house private security and off-duty police officers to provide security before, during and after events. Depending on the current Homeland Security National Threat Advisory, Wagner Noël Performing Arts Center will base event security upon that level along with the performer's security requirements.

 

Smoking

The Wagner Noël Performing Arts Center, in conjunction with the University of Texas of the Permian Basin, is a non-smoking, non-tobacco facility. This includes electronic cigarettes and chewing tobacco.

 

Special Seating Accommodations

Seating for patrons who use wheelchairs and walkers is available on each level of the theatre. For special seating arrangements (aisle transfer seats, etc.) please call the Box Office at (432) 552-4437.

 

Strollers and Baby Carriers

Strollers are not permitted inside the seating area at any time. If necessary, baby carriers will be allowed in the theatre if the patron has purchased a ticket for the baby carrier to occupy a seat. Baby carriers are not allowed to occupy the aisles or walkways of Wagner Noël Performing Arts Center.

 

Tickets

Tickets for Wagner Noël Performing Arts Center can be purchased online at www.Etix.com, at the venue Box Office, or by calling Etix at (800) 514-4430. Etix is the only authorized ticket-selling agent of Wagner Noël Performing Arts. Wagner Noël Performing Arts is not responsible for the authenticity of tickets obtained from any other source. Wagner Noël Performing Arts will not honor counterfeit or invalid tickets.  

All patrons of the Wagner Noël, regardless of age, must have a ticket for admission, including children and infants carried in arms. Strollers are not allowed in the building. Please note that most ticketed events at the Wagner Noël are not appropriate for preschool-age children.

 

Water Fountains

Water fountains are located on the 1st floor next to the restrooms and elevators on the southwest side of the building.

 

Website Accessibility

If you are experiencing any difficulty with our website please email us at [email protected] or call us at 432-552-4430 for further assistance. 

Wheelchairs

Wagner Noël Performing Arts Center offers wheelchair escorts for guests who may need assistance to and from entrances and/or seats.  Please see an usher or Will Call staff for assistance. Wheelchair assistance is provided on a first-come, first-served basis. Due to the limited number of wheelchairs available, they may not be borrowed or rented as seating during an event.

Wheelchairs and walkers cannot be kept in the theatre, as there is no room in the aisles or in between rows. Please ask an usher for assistance in storing said items while you are in the theatre.

 

WiFi

Wagner Noël Performing Arts Center does not offer public wifi access at this time.

Will Call

Tickets for events at Wagner Noël Performing Arts Center may be picked up at the Box Office during normal hours of operation. Will Call will open one hour prior to curtain time at the Will Call window inside the Grand Lobby.

Please bring a valid photo ID along with the credit card used to purchase the tickets to claim your tickets.